WhatsApp Business Solution is a customer engagement across sales, marketing and support journeys with their consent, conversationally and in real-time, messaging platform designed for small business owners to connect with their customers. It provides business owners with a set of tools to manage their communications with customers, automate customer service and streamline customer interactions.
Some of the features of WhatsApp Business Solution include the ability to set up a catalog of products or services, automated greetings, quick replies for frequently asked questions, and message labeling to help organize and prioritize conversations. The platform also provides businesses with insights about their customer interactions and enables them to respond to customer messages more efficiently.
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The main benefit of WhatsApp Business Solution is that it allows businesses to connect with their customers in a more personal and efficient way, which can help improve customer satisfaction and build stronger relationships. It is also a cost-effective alternative to traditional customer service channels, as it eliminates the need for businesses to invest in expensive call centre infrastructure.
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